Frequently Asked Questions
Last updated: 2026/2/1
General Questions
Q: Where do you ship?
A: We ship exclusively to addresses within the United States. We do not currently offer international shipping or delivery to P.O. boxes or APO/FPO addresses.
Q: How much does shipping cost?
A: Orders totaling $89.99 or more qualify for free standard shipping. Orders under $89.99 have a flat shipping fee of $10.00.
Q: How long will it take to receive my order?
A: Orders are processed within 1 to 3 business days. After shipment, delivery takes approximately 3 to 5 business days. Your total delivery time includes both processing and transit.
Q: When will my order ship?
A: Orders placed before 6:00 PM Central Standard Time (CST) on business days are typically processed the same day or within 1 to 3 business days. Orders placed after 6:00 PM CST will be processed the following business day.
Q: Which carriers do you use?
A: We work with USPS, UPS, FedEx, and select regional carriers depending on your location and package requirements.
Q: Will I receive tracking information?
A: Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor your package's progress.
Payment Questions
Q: What payment methods do you accept?
A: We accept Visa and Mastercard credit cards.
Q: Are taxes included in the price?
A: Yes. All prices displayed on our website include applicable taxes. You will not be charged additional taxes at checkout.
Q: When will I be charged?
A: Your payment method is charged at the time you place your order.
Returns & Refunds
Q: What is your return policy?
A: You may return eligible items within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs for standard returns. If your return is due to a defective, damaged, or incorrect item, we will cover the return shipping cost.
Q: How long does it take to receive a refund?
A: Refunds are processed within 10 business days after we receive and inspect your returned item. Please allow additional time for your bank or credit card company to post the credit.
Q: Will I get a refund for the original shipping fee?
A: Original shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrectly shipped item.
Q: What if my item arrives damaged or is incorrect?
A: Please contact us within 48 hours of delivery with photos of the damage or incorrect item. We will arrange for a replacement or full refund and provide a prepaid return label if needed.
Order Changes & Cancellations
Q: Can I cancel my order?
A: If your order has not yet shipped, you may request cancellation by contacting us immediately. We will do our best to accommodate your request, but cannot guarantee cancellation once processing has begun. Orders cannot be canceled after they have shipped.
Q: Can I change my shipping address after placing an order?
A: Please contact us as soon as possible if you need to update your shipping address. We can only make changes if your order has not yet shipped.
Contact & Support
Q: How can I contact customer service?
A: You can reach us by phone at +1 724-797-2208 or by email at info@roamsettle.com. Our customer service hours are Monday to Friday, 9:00 AM to 6:00 PM Central Standard Time (CST).
Q: How quickly will I receive a response to my email?
A: We typically respond to email inquiries within one business day during our service hours.
Contact Information:
Roamsettle
2659 N Douglas Street, Philadelphia, PA 19132, United States
Phone: +1 724-797-2208
Email: info@roamsettle.com
Customer Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)